![]() ![]() If a number is off even by a single digit, whether it is for a zip code, a suite or apartment number, or for a street address, it can completely send the package to another destination. You should always double-check the recipient’s address. Once a customer’s package is out for delivery, an incorrect address can quickly gum up the works. Compare the costs of insuring with a carrier vs a broker and choose wisely. National carriers typically have lower limits and more restrictions than third-party insurance providers. There again, make sure you have proper coverage, so you don’t leave money on the table. When a carrier realizes that a package isn’t present and cannot to be delivered, they will put in a “Lost” exception, which will notify the shipper to call FedEx and make a refund claim. ![]() If you have insured with Cabrella, the claim filing process will be much quicker than through classic channels.Īlthough also an infrequent occasion, from time to time a package may be lost. To minimize the risk of damage during transport and maximize your chances to get a refund, make sure you follow FedEx packing guidelines. If this notice appears on the tracking information, you would need to contact FedEx and make a claim. The damaged item is then taken back to the shipment station and can put a PMX notification on the tracking page, with a “Damaged” note below it. When a package is damaged in transit, the carrier puts a hold on the item rather than delivering it. While FedEx carriers always use best practices to ensure the safety of a customer’s shipment, sometimes accidents happen. If the recipient wasn’t home or could not sign for the shipment, the carrier will likely reattempt the delivery the following day. The package recipient not being available, a wrong address, inclement weather, or a damaged label usually causes a PMX status on the tracking page. “PMX” or PM Exception simply means that the package could not be delivered and will be sent back to the shipping station overnight. In the event of a Delivery exception report, several incidents may have happened to trigger the notification, the most common one being a “PMX” reading. In this scenario, you would need to resubmit a pick-up request, and therefore would tack on an additional day to the delivery expectations. While there are many types of exception scenarios, likely the most common that you would run into are Pick-Up and Delivery.Ī Pick-Up exception can occur when you have scheduled your package to be picked up by a FedEx carrier, and the package either isn’t there when they arrive, or it isn’t ready on time. Read more to learn about the different types of exceptions that are possible with Fed-Ex's current protocols. ![]() However, when an exception does appear on your tracking notifications, understanding the terms and procedures can help you estimate your package’s arrival. With 98% of FedEx packages arriving on time, unharmed, and to the correct recipient, an exception notification is not a common occurrence. When shipping with FedEx, we all know the quality of care and prompt delivery that comes with choosing them as your carrier. ![]()
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